Privacy Policy
At GiftArtz we are committed to protecting the privacy and security of our customers' and visitors' personal information.
Privacy Policy
Last Updated: 12/3/2025
At GiftArtz we are committed to protecting the privacy and security of our customers' and visitors' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information in compliance with the Information Technology Act, 2000, and the Digital Personal Data Protection (DPDP) Act, 2023, as applicable in India.
1. INFORMATION WE COLLECT
We may collect and process the following types of information:
(a) Personal Information
- Name, email address, phone number, company name, designation
- Shipping and billing address
- Payment details (processed through third-party payment gateways)
- Account login credentials
(b) Business Information
- Corporate purchase history
- Order details and preferences
- Employee details for gift distributions (if applicable)
(c) Automatically Collected Data
- IP address, browser type, and device information
- Website usage data through cookies and analytics tools
- Interaction logs for customer support and AI chatbot interactions
2. HOW WE USE YOUR INFORMATION
We use the collected information to:
- Process and fulfil orders efficiently
- Provide customer support and improve services
- Personalise user experience and recommend products
- Enhance website security and prevent fraud
- Communicate order updates, promotions, and service-related notifications
- Comply with legal and regulatory requirements
3. SHARING INFORMATION
We do not sell, rent, or trade your personal information. However, we may share your data with:
- Third-party service providers (e.g., payment gateways, logistics partners, CRM tools, AI chatbot services)
- Business clients (for fulfilling corporate orders and personalisation needs)
- Legal authorities (if required by law, regulation, or to protect our rights)
4. DATA RETENTION & SECURITY
- We retain your data for as long as necessary to fulfil the purposes outlined in this policy.
- We implement industry-standard security measures to protect your data from unauthorised access or breaches.
- Passwords and payment details are encrypted and stored securely via trusted third-party providers.
- When shared or passed through third parties, data is secured based on key trusted third-party providers.
5. YOUR RIGHTS & CHOICES
Under applicable Indian laws, you have the right to:
- Access and correct your personal information
- Request deletion of your data (subject to legal requirements)
- Withdraw consent for marketing communications
- Restrict or object to data processing in certain cases
To exercise these rights, you can contact us at abaliga@giftartz.com.
6. COOKIES & TRACKING TECHNOLOGIES
We use cookies and analytics tools to enhance user experience. You can manage cookie settings through your browser preferences.
7. INTERNATIONAL DATA TRANSFERS
If we transfer data outside India, we ensure adequate protection measures comply with applicable data protection laws.
8. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated “Last Updated” date.
9. CONTACT US
If you have any questions regarding this Privacy Policy, please contact us at:
227, 2nd Cross, ISRO Layout, Bangalore. 560078. India